Responsibility

The TLC Group Compliance Program

At TLC, we prioritize ethical standards and robust compliance measures in all our operations. Our Anti-Bribery and Corruption (ABC) policy is crucial for upholding the integrity of our business, protecting our reputation, and complying with legal requirements.

Continuous training sessions are conducted at all locations to promote education and awareness. We regularly review, test, audit, and receive approval from reputable energy companies, ensuring alignment with their ethical standards.

We are well-versed in key regulations such as the U.S. Foreign Corrupt Practices Act, the Swiss Criminal Code, the UK Bribery Act 2010, the OECD Convention, and the UN Convention Against Corruption.

Included in our ABC Policy are the main principles of whistleblowing and non-retaliation.  TLC have in place a reporting line to our Chief Compliance Officer, allowing any staff member to report incidents of (or suspicions of) activity contrary to our stated ABC Policy.

We are also familiar with export control regulations and have a form in place to assist Clients to determine the status of their cargo, prior to exportation.

At TLC, we believe in integrity, transparency, and open communication with our clients. As a part of our commitment to sustainable and responsible business practices, the TLC has embedded the Ten Principles of the United Nations Global Compact into strategies and operations, and committed to respecting human and labour rights, safeguarding the environment, and working against corruption in all its forms.

At TLC, the health and safety of our employees, visitors, and contractors is our top priority. We are committed to maintaining a safe and healthy work environment by adhering to the following principles based on ISO-45001

Risk Assessment

Regularly assess and identify potential hazards in the workplace to minimize risks to health and safety.

Training and Education

Provide comprehensive training to all employees to ensure they are aware of potential hazards and equipped with the necessary knowledge to perform their tasks safely.

Equipment and Facilities

Regularly maintain and upgrade equipment and facilities to meet safety standards and prevent accidents.

Emergency Procedures

Develop and communicate clear emergency procedures to handle situations such as fires, medical emergencies, and evacuations.

Health Promotion

Encourage and support initiatives that promote physical and mental well-being among employees.

Compliance

Comply with all relevant health and safety regulations and continually improve our practices to ensure the highest standards of safety.

Responsibility

It is the responsibility of every employee to prioritize their safety and that of their colleagues by following established safety protocols and reporting any concerns immediately.

By implementing these measures, we aim to create a workplace where everyone feels safe, valued, and able to perform their duties without compromising their health or well-being.

At TLC, the environment is a matter of paramount importance. We are focusing on the prevention and mitigation of environmental harm by adhering to the following principles based on ISO-14001

Risk Assessment

Regularly assess and identify potential hazards in the workplace to minimize risks to the Environment.

Training and Education

Provide comprehensive training to all employees to ensure they are aware of potential hazards for the environment and equipped with the necessary knowledge to perform their tasks without prejudicing the environment.

Equipment and Facilities

Regularly maintain and upgrade equipment and facilities to meet En-vironment standards and reduce CO2e emissions.

Emergency Procedures

Develop and communicate clear emergency procedures to handle sit-uations such as Oil Spill, medical emergencies, and evacuations.

Health Promotion

Encourage and support initiatives that promote Environment among employees

Compliance

Comply with all relevant Environmental regulations and continually improve our practices to ensure the respect of the highest standards for the environment.

Responsibility

It is the responsibility of every employee to prioritize the Environment by following established protocols and reporting any concerns imme-diately.

By implementing these measures, we aim to create a workplace where everyone feels safe, valued, and able to perform their duties without compromising the Environment.

Download our Environmental Policy here

At TLC, Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance based on ISO-9001 standards.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

• Regular gathering and monitoring of customer feedback
• A customer complaints procedure
• Selection and performance monitoring of suppliers against set criteria
• Training and development for our employees
• Regular audit of our internal processes
• Measurable quality objectives which reflect our business aims
• Management reviews of audit results, customer feedback and complaints

Our internal procedures are reviewed regularly and are held in a Quality Management System which is made available to all employees.

Although each country manager and the board have ultimate responsibility for Quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.